Skip to content

Frequently Asked Questions

Below are some Common FAQs Asked by our Clients about our aluminum windows and doors.

Are you a factory or trading company?

We are the factory in Foshan city China. We can make production line based on your requirements. Welcome to visit our factory!

What kind of service will you provide?

We are able to provide the engineering as well as supervising service to guide installation our windows and doors.

What is the standard size of your windows and doors?

Our product is CUSTOMER MADE. We always manufacture windows and doors according to buyer’s dimensions.

What is your standard color for aluminum frames?

Powder coating (Frost black and Sliver grey)

Could you provide free samples hand tool?

For new customer.We can provide free samples for standard fastener, but the clients will pay the express charges. For old customer,We will send you free samples and pay express charges by ourself.

How about your delivery time of hand tool?

General speaking, if the goods is in stock, we can delivery them with 2-5days,If the quantity is 1-2container we can give you with 30-35 days, if the quantity is more than 2 container and you are very urgent, we can let factory priority produce your goods.

How can I know your price?

The price is based on buyer’s specific requirement, so please provide below information to help us quote exact price to you.

  1. Shop drawing / window schedule to show the window dimensions, quantity and type;
  2. Frame color;
  3. Type of glass and thickness (single or double or laminated or others) and color (clear, tinted, reflective, Low-E or others, with Argon or without).

What is your payment term?

We can accept T/T.LC for general order, Credit card, Paypal and Western union for small order or samples order.

What's your advantage? Why we choose you?

We are a professional manufacturer. have the most professional technician and team we are able to customize tools according to the customer requirements Please don’t hesitate to send us an inquiry for any other questionsWe will come back soon with proper solution.

Are your products certified?

We are a modern ISO9001 certified factory, with CE and AS2047 certificates, and obtained a number of product quality inspection certificates.

Will we need to install the glass (onsite glazed) or do your windows come with the glass installed?

We will install glass at factory based on windows/doors dimension to make sure they can be safe during transportation and if easy for our buyer to install the whole windows/doors. Onsite glazed are recommended for big sized products.

What is your warranty? What can we do in case of problems?

10 years quality warranty is provided, including frame unfading nor peel-off, hardware and accessories working properly under correct operation. 10 years warranty for German hardware. In case of our quality problem, we will provide replacement by international courier. Immediate delivery of replacement parts with available in stock, and if not stocking, the time should be depending on material ordering time which is normally 10-15 days.

What is the delivery time?

35 days for the standard color and 40-50 days for the customized. It depends on the process.

How about your package?

Using four steps of the package, your goods are given all-round protection regardless of the cost.

We have been exported lots of products overseas, not any client makes a complaint about the package.

CanI come to visit your factory before l make the order?

Of course. We’d love to have you come. Our factory located in Foshan, Guangdong Province, China having convenient transportation which is very close to Guangzhou city within 30km. If you like, we are pleased to pick you up from Guangzhou airport.

Talk With Our Experts to Get Solutions!

All you need to do is send your project plan and our professionals will contact you immediately.

Customer Service & Product Support

Kesenbao Doors And Windows offers extensive options of custom windows and doors to fit even the most creative of projects. We look forward to working with you.

Are you wondering which product is best for you and need help deciding? Our sales team is happy to talk any time!

Foshan Kesenbao Doors & Windows Co., Ltd.
Free Consultation

Get A Free Quote

× WhatsApp Chat